Terms & Conditions

TERMS AND CONDITIONS (STORE POLICY):

Official order

1. Rainbow ten will acknowledge E-mail that contains the following information in it, and being received at order@rainbowten.co.jp, as an official order:

a) Customer number (registered customer)
b) Name
c) Shipping address
d) Method of payment
e) Method of delivery
f) The items to be purchased

2. For the first time customer, Rainbow ten will issue the customer number when the first order is dispatched. Therefore, the first time customer can leave the "Customer Number" section in Blank, or "NEW" "First time".

3. If the method of delivery is not specified in the order, we will use:
a) Registered SAL for model kits including various materials & Publications
b) EMS/Registered Airmail for Radio Control items
c) EMS/Registered Airmail for N/HO trains.
d) EMS/Registered SAL/Airmail for any order of its value more than 23,000yen
If the size & weight is over the limit of SAL/AIR/SURFACE SP, Rainbow ten will select the cheapest shipping method excluding surface mail.

4. If the shipping address is not specified in the order, Rainbow ten will use the shipping address used in the most recent (previous) order.

5. If the method of the payment is not specified in the order, Rainbow ten will use the same method of payment used in the most recent (previous) order. This term also indicates that RAINBOW TEN will use the same card numbers as in the previous order if the new card or any update have not been informed in the order or in advance if the specified name of card is identical.

6. Rainbow ten offers an official order form. Rainbow ten will regard any E-mail received at order@rainbowten.co.jp with an official order form that is provided sufficient information to proceed with order, Rainbow ten will immediately process it.

7. E-mail received at info@rainbowten.co.jp that includes sufficient information to be processed with order, also it obviously shows the customer's intention to place an official order, Rainbow ten will regard it as an official order & proceed with it. However, if the E-mail received at either E-mail address order@rainbowten.co.jp or info@rainbowten.co.jp with insufficient information for processing, Rainbow ten may cancel the order.

8. Card number is not necessary to be advised each time the customer place an order if there is no change. In that case the customer can leave the card number in blank, or "on file".

9. Rainbow ten will acknowledge the time of the completion of order on:
a) Reception of authorization (for credit card payment)
b) Reception of the payment (PAYPAL)
*The order completion is also regarded as the contract between RAINBOW TEN & the buyer has been landed on and fulfilled at the same time.

10. Miscalculation or typo will not be regarded as an offical documentation. These error will be corrected in the process and the correct calculation will be reflected to the actual payment.

Pre-order

1. Rainbow ten will take pre-orders for the future release items that are officially announced to come out soon by the manufacturers.

2. The scheduled price is subject to change in accordance with the manufacturers' convenience.

3. Rainbow Ten will not charge any money before the items on pre-order arrive.

4. Items on pre-order is basically scheduled to beshipped immediately upon release. If any other future release items are pre-ordered together, Raibow ten will consider the time difference betweeen the release date for the items and may combine/separate pre-order.

5. It's not possible to give an exact postage before the release of the item on pre-order. However Rainbow ten would ask the customer's kind cooperation to specify the delivery method in the pre-order.

6. Any personal/wholesale discount will not be applied additionally to the TAMIYA pre-order discount.

7. Pre-order can be combined with other existing items, but unable to combine with the future release items if the interval between each release due is more than a month.

8. Basically Pre-order is to be shipped immediately upon release.

9. If pre-ordered items are to be held by the customer's request, Rainbow Ten will hold the shipment until the end of the month in which the pre-ordered items are released. Held Pre-order is basically to be shipped every end of the month so that there may be some cases that rainbow Ten can not combine the items of which release date is scheduled in more than a month interval, or across the month.

10. Pre-ordered items can be shipped with the existing items.

Handling for small order

1. Rainbow ten will charge the following handling commission according to the amount of purchase in one order excluding shipping cost:

a) Sub total 2700yen or less : 300yen
b) Sub total 2899yen or less : 200yen
c) Sub total 2999yen or less : 100yen
e) Sub total 3000yen or more: 0yen

2. Handling commission can be erased if the customer placed an additional order that makes the sub total over 3000yen.

3. If the order is partially shipped & charged, handling commission will not be charged if the original order sub total amounted over 3000yen.

4. Once the order is dispatched from Rainbow ten and accepted by the postal office, the shipping cost will not be refunded in any cases, even if the shipment is retracted before loaded on the airplane/vessel.

VAT for substantial order

The order amounted to over 200,000yen in sub total is subject to 10% VAT. RAINBOW TEN will divide the charge into more than 2 separate payment in order to avoid VAT at our descretion.

Customer registration

Customer registration will be automatically done in the first time order.

However, there is a restrcition according to the destination/Shipping address:

1) If the billing address and shipping address not in the same country, you need a "verified paypal account" also update the shipping information you register at PAYPAL.

2) If the destination is Indonesia, we can not take credit card payment for the first order. Rainbow ten only accepts PAYPAL verified account payment from the first time customer in Indonesia (they can create paypal account via Singapore/Malaysia, and can verify it in Indonesia).

Delivery Option and responsibility

1. Rainbow ten offers delivery options stated herein, and will not take any risk/responsibility/refund for delivery loss by non-registered delivery under any circumstances.

2. Delivery method must be specified in the order by the customer. If there is no request about the method of shipping, Rainbow ten recognizes the buyer has gievn in the decision of what delivery options to be used to Rainbow ten.

3. Fedex is not available to South east Asia and Hong Kong, also any country in Africa due to repeated delivery fraud.

4. Rainbow ten may use more than 2 separate shipment if the shipping cost can be saved by the separate shipping.

5. Method of delivery can only be changed if the notification of changing delivery method is advised to Rainbow ten before the completion of order (conditional).

6. Any other delivery method except for the ones stated herein will not be used under any circumstances.

7. If the shipping value is amounted to more than 22,000yen, we might use registered delivery even when the buyer requests non-registered delivery.

Hold of shipping

1. Rainbow ten will hold the shipment (dispatch of order) under the following status:

a) Charge and hold
Rainbow ten process a part of order and charge for it, payment cleared and wait for the rest of the order. (i.e, Your order includes something not released yet (reservation). Rainbow ten process the items in stock and wait for the coming new items) [Maximum holding time is 90 days]

b) Non-charge and hold
Rainbow ten will hold processing order if some items are expected to arrive/be released soon. In this case Rainbow ten will hold processing order until all the items in order are in stock. However, if the release date for new items is delayed or the items on back order does not arrive, Rainbow ten will process the rest of the order [Maximun holding time is 7 days]

2. If any of Small packet delivery is selected (SAL SP, AIR SP, SURFACE SP), Rainbow ten has the right to ship the part of order if it fills up the box in weight or size limitation.

3. This hold of shipment is recognised to be arranged for saving shipping cost. Therefore, Rainbow ten has the right to ship the order if hold of shipping does not save shipping cost. (i.e, Your oder is requested to be shipped by SAL SP, and entire order is substantial so that it is expected to be shipped in more than 2 boxes. Some items in the order have not arrived but now the first one box is filled up. In that case Rainbow ten may ship the first box because there is no merit to hold it in terms of saving shipping cost)

4: If the Charge & Hold shipment is cancelled, whether it is a part of order or an entire order, the customer who canceled the order will lose the charge & hold arrangement and will only hold the shipment under the terms & conditions of the article 2 herein "non-charge and hold" thereafter.

Payment

1. Rainbow ten will accept credit card (VISA/MASTER/AMEX) and PAYPAL.

2. Rainbow ten will not accept Cash, International Money Order, Western Union, Bank TT and Postal Money order.

a) Credit card order will be charged when the order is completed and ready for dispatch.

b) If the payment is made by PAYPAL, Rainbow ten will send Money request to the buyer. The order will ship immediately upon the reception of the payment.

Disputes

1. Any legal dispute will be carried and treated accordingly to corresponding Japanese law/regulation.

2. Rainbow Ten will take legal action against card fraud, payment fraud and any other damages we are suffered by illegitimate activity/behaviour.

Cancelation

1. Rainbow ten will accept cancelation only before the order is dispatched.

2. Rainbow ten will send delivery notice after the dispatch of order. Reception of delivery notice by the buyer is regarded as order completion.

3. Cancelation after the order having beeen dispatch will be treated as merchandise returns/exchanges and is to be an object for return/exchange fee.

Non-delivery disclaimer against SAL/AIR/Surface shipping (non-registered delivery)

1. RAINBOW TEN, under any circumstances and conditions, will not take any responsible against non-delivery of order if it was shipped by non-registered delivery.

2. The term "non-delivery" includes lost, damage, pilferage, and other cases that are not done by RAINBOW TEN after dispatch of the order.

3. RAINBOW TEN will present any proof that RAINBOW TEN has surely shipped the order if requested by the customer. This proof includes the bill, invoice, dispatching note and other material that can proof that the non-delivery order was sure dispatched from RAINBOW TEN & received by the due postal office, in the light of the characteristics of these delivery methods that SAL small packet or AIR small packet can only be identified (or can not be identified) by the weight of the shipment.

4. RAINBOW TEN will suggest & recommend use of EMS delivery to any order(insurance included upto 20,000yen value). In spite of this, SAL/AIR/SURFACE delivery options are still available at customers' discretion but the buyer must understand these deliveries are not guaranteed/insured/refunded.

Delivery Risk Management

1. If the delivery is made by registered delivery and goes missing, or lost, following refund and compensation are expected:

a) SAL/AIR/SURFACE registered delivery
Maximum JPY6,000- can be refunded via Japan post, in accordance with declaration value (i.e. if you request low declaration, refund amont can not be more than that).

b) EMS
Maximum JPY20,000- can be refunded via Japan post, in accordance with declaration value (i.e. if you request low declaration, refund amont can not be more than that).

Responsibility for import tax

1) RAINBOW TEN will duly declare the shipping value accordingly to the retail price.

2) Although RAINBOW TEN will follow the request from buyers about declaration and shipping arrangement, RAINBOW TEN will take "NO" responsible for the tax/customs clearance fee/any other charges and fees outside Japan. RAINBOW TEN will respect and follow the law/regulation of the country of destination and will not take any illegal measures.

Items unavailable for export

1) Rainbow Ten will not ship any type of Flammable items, gas-charged sprays and cans, and any other items that are not permitted by the postal law/regulation of Japan.

Invoice

1) Invoice will be attached outside the shipment in clear plastic bag and taped on the side.

2) Invoice can be shipped separately from the shipment by airmail if it is convenient for the buyer. This separate invoice shipping requires additional airmail postage (+110yen-130yen depending on destination).

3) RAINBOW TEN is able to discard invoice and not enclose any chit/invoice/related shipping documentations only when the buyer requests and no-invoice import is allowed by the law/regulations of the country of destination.

4) Once "no bill" or "do not enclose any type of invoice" or similar request is placed by the customer, the invoice will be discarded by RAINBOW TEN.

5) Re-issuing invoice fee is 300yen for airmail delivery, 200yen for fax, 100yen for E-mail.

Responsibility for the Damage of the shipment on arrival

1) RAINBOW TEN will not guarantee, and will not take any responsible against damage of the shipment on arrival. RAINBOW TEN gives durable packing to the order that is generally recognized as packing, strong enough for international transit under the regular handling and treatment.

2)) RAINBOW TEN will not guarantee, and will not take any responsible against damage of "LEXAN" "POLY CARBONATED" "VACCUM" formed parts, also glass bottle/jar under any occasion.

3) RAINBOW TEN will not guarantee, and will not take any responsible against damage and leak of "liquid" material under any occasion.

Merchandise Returns/Exchanges

To return the items you must contact by E-mail within 7 days from the completion of the delivery. All returns must be new, unused accompanied by a copy of the invoice and in original packaging suitable for resale. No returns on publication products. There is minimum of 300yen or 10% restocking fee for returns whichever is greater and a 100yen fee for exchanges.

Web Site Contents

1)Rainbow ten believe the contents and specifications of this web site are correct. Rainbow ten Assume no liability for any errors in listing, specifications, part numbers, or model applications. Rainbow ten are not obligated to sell at listed prices if it is an error. Rainbow ten reserve the right to change specifications, product description, product quality, pricing and application at any time without further obligation.

2) Images/pictures of item are all permitted to use on our web site by manufacturers. However the copy rights are all reserved by each parties who own the right.