En español

Korean


How to Place an Order

E-mail: order@rainbowten.co.jp
FAX: + 81-54655-1988



Important:

Do not request price/postage quote
in the order E-mail.

Do not use PAYPAL invoice as a postage quote.


Please do not place an offcial order without specifying delivery mode.

You can always ask postage quote at info@rainbowten.co.jp

Step 1: Please copy and paste the below form in your E-mail

CREDIT CARD version


Please open your mailing software. Create a new E-mail and copy & paste the following official order form:


---------------------------- Copy From Here ----------------

Shop customer number:
E-MAIL ADDRESS:
Full Name:
Street:
City:
State:
Postal Code:
Country:
Payment Method: CREDIT CARD
Card number:
Expiry date (yy/mm)):
Delivery method :

Order items:
------------------------------------------------------------

Comment:

------------------------------Copy End-----------------------


PAYPAL version
*Important: If you put a different shipping address in the paypal payment, the address stated in the below order form will be neglected.


Please open your mailing software. Create a new E-mail and copy & paste the following official order form:


---------------------------- Copy From Here ----------------

Shop customer number:
PAYPAL E-MAIL ADDRESS:
Full Name:
Street:
City:
State:
Postal Code:
Country:
Payment Method: PAYPAL
Delivery method :

Order items:
------------------------------------------------------------

Comment:

------------------------------Copy End-----------------------

Shop customer number:
For the customer who has placed an order with us before,
please write your shop customer number having advised in the delivery notice from the previous order.
Your card number is registered under the customer number so that you don't have to advise it again.
If you are the first time customer, please leave it in blank or write "NEW" or "FIRST TIME".
If you are a registered customer but forgot the customer number, please write "FORGOT" and make sure you fill out all the other information besides card number.

E-mail:
Just type the E-mail address you would like to receive our response (our auto reply is however sent to the E-mail address from which the original messege was sent)
Important:
Try not to use @yahoo.com/@verizon.net/@gte.com/@sbcglobal.net/@bigpond.com/@free.fr/@telefonica.es

those servers will eliminate or put our mail into spam holder.

(those server E-mail is still OK to use for PAYPAL)


Street, City, State, Postal(ZIP) Code:
This is shipping address which usually is supposed to be identical with billing address. Rainbow ten would recommend that the customer write the address each time they place an order. Sometimes you may have forgot to advise the new shipping address. Also this address information helps us locate your data, identification especially when the customer number or any other information is not specified in the order form. If any of Street, City, State, Postal Code is not applicable in your country, please just leave it in blank.


Country:
This information is very important so please every customer make sure you write the country of destination. Shipping cost to your order is decided by the country of destination so it's very important.



Payment Method:
VISA/MASTERCARD/AMEX/PAYPAL
Please write one of them.

Read more: PAYMENT

Note: If you pay by PAYPAL using E-CHECK payment , it will take 1 to 3 weeks until the payment is cleared and reflected to our account. If you are in hurry or would like your order to be shipped swiftly, please select INSTANT payment.

Card number & exp date:
Please write "on file" or "on data" if you are a registered customer. Then we will use the same card as we used in the recent order. We also recommend you state exp date each time just in case your card is updated without RT being notified.
If you are a first time customer and would like to advise the card number via E-mail, please read : PAYMENT for how to advise via E-mail.
If PAYPAL, please leave this section in blank.
Important: Please make sure if your card is available for international mail order from Asian area, also you have sufficient fund in the corresponding bank account before placing order. Customer who repeats unauthorized purchase might be regarded Violation of terms and conditions.

Card Payment:
The payment shall be done by VISA, MASTER, and AMEX.
Please advise us :

1.your name (if different from the card holder, card holder's name please) and address (if different from shippig address, please advise the both). If you are a registered customer, please just wirte the shipping address.

2.Credit card number

3.Expiry (Valid through) date

4.Telephone Number (Especially for EMS delivery)

*Card number can also be advised by any of the folloing method:

A)FAX (international+81-54655-1988)
B)LETTER (Address:623-1, Ikeda, Shizuoka-City, Shizuoka-Pref, 422-8005, Japan)

Delivery :SAL/AIR/EMS/UPS/SURFACE/Fedex
Please choose one of them and specify.
If you don't specify the delivery, it will be decided by RT at it's descretion. Also if any other delivery is found cheaper and faster than the one you choose, RT may change it.

For Available Delivery Choice Click Here
Important: There are some countries to which SAL /AIR SP delivery is very bad handled/very delayed/missing frequently (Italy, Russia, South Korea, South Africa).

Read more: TERMS & CONDITIONS FAQ

Order items:
Please see Step 2

------------------------ Sample ----------------------------------

Our shop customer number: 999999
E-MAIL ADDRESS: info@rainbowten.co.jp
Name: Hitoshi Mochizuki
Address: 623-1 Ikeda
City: Shizuoka
State: Shizuoka
Zip: 422-8005
Country: Japan
Payment Method: VISA
Card number: On File
Expiry date (yy/mm): 04/12
Delivery method : SAL

Order items:
---------------------------------------------------------------------------
0020104806162,hasegawa,2200YEN,V102 1/48 F-16A, 2pcs
0010301636201,TAMIYA,20000YEN,36201 1/16 GERMAN KING TIGER PORSCHE TURRET,1pc

Comment: None


-------------------------------------------------





Step 2 : Please list the items to order

1. Log onto our "Today's stock list" and find the items that you want to order.

2.
Copy & paste the whole line of the item code/price/description like below:

[example]
Order items:
---------------------------------------------------------------------------

0020104806162,hasegawa,2200YEN,V102 1/48 F-16A, 2pcs


[Important!!] Do not modify/cut some part of the original item code/description/price. If you do, that may cause confusion, and you may end up with receiving wrong item instead.

3. Keep the same way until you list all the items to order.

4. If you want to place a reservation order, please see MODEL NEWS RC NEWS N/HO NEWS and find the items for pre-order. If the items you want is not listed, please forward inquiry to info@rainbowten.co.jp

5. If you modify/trim/amend the original description from our inventory list, there will be a chance of mistaking items. We can not take responsibility if original listing is not used.





Step 3 : Please check your E-mail once more before send it

1. Please check out the order form you just filled out, and make sure there is no typo. One small typo can make your shipment missing.

2. If everything is ready, please send the E-mail order form you have just made to order@rainbowten.co.jp
(Make sure you don't send this E-mail to info@rainbowten.co.jp = inquiry)

3. You will receive a confirmation E-mail within 1 business day in return.


Now everything is done. Please wait until we send you the delivery notice!!
Your order will be shipped the next day we send the delivery notice to you!!





Como hacer pedidos

Por favor use nuestro formulario oficial para pedidos y llene todos los espacios vacios

Por favor copie el formulario en blanco

y envielo a nuestra direccion de pedidos:

Correo Electronico: order@rainbowten.co.jp
 o  al FAX: + 81-54655-1988




Paso 1

Por favor abra su programa de correo electronico. Cree un nuevo correo y copie y pegue el formulario oficial para pedidos.

---------------------------- Copie desde aqui ----------------

Numero de cliente:
CORREO ELECTRONICO:
Nombre:
Direccion:
Ciudad:
Estado:
Codigo Postal:
Pais:
Metodo de pago:
Numero de tarjeta:
Fecha de Vencimiento(ano/mes)):
Metodo de envio :

Numero de producto, Nombre del fabricante, precio unitario, nombre del producto, cantidad
------------------------------------------------------------

Comentarios:

------------------------------Copie hasta aqui-----------------------

Numero de Cliente:
Para los clientes que hayan realizado pedidos con nosotros anteriormente, por favor escriba el Numero de Cliente (Shop Customer Number) que aparece en la nota de envio o factura de la orden anterior.
Su numero de tarjeta esta registrado bajo su Numero de cliente, por lo que usted no necesita enviarlo nuevamente.
Si este es su primer pedido, por favor deje este espacio en blanco o escriba "NEW".
Si usted es un cliente registrado, pero olvido su numero de cliente, por favor escriba "FORGOT" y asegurese de llenar toda la informacion ademas del numero de tarjeta.


Direccion, Ciudad, Estado, Codigo Postal:
Rainbow ten le recomienda que escriba la direccion completa en cada pedido. A veces usted puede olvidar avisar que la direccion de envio ha cambiado. Ademas esta informacion nos ayuda a localizar sus datos, especialmente cuando el numero de cliente u otra informacion no haya sido especificado en el formulario de pedido.


Pais:
Esta informacion es muy importante, por lo que debe asegurarse de escribir el pais de destino.
Los costos de envio dependen del pais de destino.



Metodo de Pago:
VISA/MASTERCARD/AMEX/PAYPAL/WESTERN UNION/BANK TT
Por favor escriba uno de ellos.

Ver mas
: PAGO


Numero de tarjeta y fecha de vencimiento:
Por favor escriba "In Archive" o "In File" si usted es un cliente registrado. Asi nosotros podremos usar la misma tarjeta usada en el pedido anterior.
Si usted es un cliente nuevo y nos quiere informar de su numero de tarjeta por correo electronico, por favor lea:
PAGO para enterarse como enviarnos dicha informacion por correo electronico.

*Pago por tarjeta:
El pago debera ser hecho mediante VISA, MASTER, y AMEX.
Por favor envienos:

1.Su nombre (Si es diferente al del titular de la tarjeta, por favor enviar el nombre del titular) y direccion (si es diferente a la direccion de envio, por favor envienos ambas). Si usted es un cliente registrado, por favor solo incluya la direccion de envio.

2.Numero de tarjeta de credito

3.Fecha de vencimiento (Valida hasta)

4.Numero de Telefono (En particular para envios EMS)

*El numero de tarjeta puede ser enviado por cualquiera de los siguientes metodos:

A)FAX (internacional +81-54655-1988)
B)CARTA (Direccion :623-1, Ikeda, Shizuoka-City, Shizuoka-Pref, 422-8005, Japon)

*Si su metodo de pago es
Transferencia de Dinero Wester Union, por favor escriba el numero de control de 10 digitos en la seccion "Numero de tarjeta".

Envio :SAL/AIR/EMS/UPS/SUPERFICIE/Envio razonable no superficie/Fedex/DHL
Por favor elija uno de ellos y incluyalo en el formulario.


Ver mas: TERMINOS Y CONDICIONES FAQ

Numero de producto, Nombre del fabricante, precio unitario, nombre del producto, cantidad:
Por favor ver Paso 2

------------------------ Ejemplo ----------------------------------

Numero de cliente: 999999
CORREO ELECTRONICO:
info@rainbowten.co.jp
Nombre:
Hitoshi Mochizuki
Direccion:
623-1 Ikeda
Ciudad:
Shizuoka
Estado:
Shizuoka
Codigo Postal:
422-8005
Pais : Japon
Metodo de pago: VISA
Numero de tarjeta: En archivo
Fecha de vencimiento(ano/mes)): 04/12
Metodo de envio : SAL

Numero de producto, Nombre del fabricante, precio unitario, nombre del producto, cantidad
------------------------------------------------------------
0020104806162,hasegawa,2200YEN,V102 1/48 F-16A, 2pcs
0010301636201,TAMIYA,20000YEN,36201 1/16 GERMAN KING TIGER PORSCHE TURRET,1pc

Comentarios: Ninguno


-------------------------------------------------





Paso 2

1. Ingrese en nuestro "Inventario Diario" y busque los articulos que desee pedir.

2. Copie y pegue la linea completa bajo el:

[ejemplo]
Numero de producto, Nombre del fabricante, precio unitario, nombre del producto, cantidad
---------------------------------------------------------------------------

0020104806162,hasegawa,2200YEN,V102 1/48 F-16A, 2 pcs

3. Repita de la misma manera hasta que complete el listado de articulos a pedir.

4. Si usted desea hacer una pedido de reserva, por favor vea las secciones MODEL NEWS RC NEWS N/HO NEWS y busque los articulos que desee pedir. Si los articulos que desea no estan en los listados, por favor consultenos a
info@rainbowten.co.jp.





Paso 3

1. Por favor revise el formulario una vez completado y asegurese de que no hayan errores de escritura. Un pequeno error de escritura puede provocar que su pedido se extravie.

2. Si todo esta listo, por favor envie el formulario de pedido por correo electronico a
order@rainbowten.co.jp
(Asegurese de
no enviar este correo a info@rainbowten.co.jp, ya que esta direccion es solo para consultas)

3. Usted recibira un correo de confirmacion dentro de 1 dia habil.


Ahora su pedido esta listo.
!! Por favor espere hasta que le enviemos la nota de envio !!
!! Su pedido sera enviado al dia siguiente de serle enviada la nota de envio !!