Shop customer number:
For the customer who has placed an order with us before, please write your shop customer number having advised in the delivery notice from the previous order. Your card number is registered under the customer number so that you don't have to advise it again.
If you are the first time customer, please leave it in blank or write "NEW" or "FIRST TIME".
If you are existing customer but forgot the customer number, please write "FORGOT NUMBER" or "EXISTING CUSTOMER" and make sure you fill out all the information.


E-mail:
Just type the E-mail address you would like to receive our response.
(our auto reply is however sent to the E-mail address from which the original messege was sent)

Important: if you use @yahoo.com/@verizon.net/@gte.com/@sbcglobal.net/@bigpond.com/@free.fr/@telefonica.es, you may not be able to receive our E-mail because these servers seems erasing our E-mail or putting it in spam folder. Try E-mail Filtering test


Street, City, State, Postal(ZIP) Code: 
This is shipping address which usually is supposed to be identical with billing address. Rainbow ten would recommend that the customer write the address each time they place an order. Sometimes you may have forgot to advise the new shipping address. Also this address information helps us locate your data, identification especially when the customer number or any other information is not specified in the order form. If any of Street, City, State, Postal Code is not applicable in your country, please just leave it in blank. 

Country:
This information is very important so please every customer make sure you advise the country of destination. Shipping cost to your order is decided by it so it's very important.

Payment Method: 
VISA/MASTERCARD/AMEX/PAYPAL
Please write one of them.

Read more: PAYMENT

Note: If you pay by PAYPAL "E-CHECK" payment , it will take 1 to 3 weeks until the payment is cleared and reflected to our account. If you are in hurry or would like your order to be shipped swiftly, please select" INSTANT".


Card number & exp date:
Please write "on file" or "on data" if you are existing customer and no change with it. Then we will use the same credit card information as you used in the last order. If you are not sure the exp date we have on data is fresh, please anyway supply it to us.
If you are a first time customer and would like to advise the card number via E-mail, please read : PAYMENT for how to advise via E-mail. We have also Secure Server format.
Important: Please make sure if your card is available for international mail order from Asian area, also you have sufficient fund in the corresponding bank account before placing order.


Card Payment:
Select from VISA, MASTER, and AMEX. 

Please advise:

1.your name (if different from the card holder, card holder's name please) and address (if different from shippig address, please advise the both). If you are a registered customer, please just wirte the shipping address.
2.Credit card number
3.Expiry (Valid through) date
4.Telephone Number (Especially for EMS delivery)

*Card number can also be advised by any of the folloing method:
A) Secure Server format (most recommeded)
B) FAX (international+81-54655-1988)
C) LETTER (Address:623-1, Ikeda, Shizuoka-City, Shizuoka-Pref, 422-8005, Japan)

Delivery :SAL/AIR/EMS/UPS/SURFACE/Fedex
Please choose one of them and specify. 
If you don't specify the delivery, we basically use the least expensive delivery except for Surface mail, considering and depending on the value of shipment.
For more info on the delivery options please read Here

Read more: TERMS & CONDITION

CREDIT CARD PAYMENT:

Your card issuer will convert the payment automatically from Japanese yen into your currency. The exchange rate they use is usually the one of the date of authorization.
The amount of purchase will be drawn from your card account registered on the card issuer in your own currency. Actual transaction of money will take place in about 40 days from the authorization. The exact conditions must be learned from the card company on your end if necessary.

Since the exchange rate is changing every day, please take a look at a foreign site for reference.
The following is a link to a foreign currency converter: CONVERSION

We will charge the amount of purchase + postage just before dispatching. Pre-order, back order will not be charged until the items are ready to ship.

Submit your credit card information via:
* Secure Server (most recommended) : Click here
* Fax : (International call) - 81(country code)-54655(city code)-1988(personal code)
* Letter : 623-1, Ikeda, Shizuoka-City, Shizuoka-Pref, 422-8005, Japan
* E-mail (not recommended)

Please be advised that we don't use any security server. However, our customer data is not stored in the PCs that connected to the internet so that they are secured in the off-line PC data base.
We recommend that you divide the number and send them in 2 or 3 times in intervals.
(I,E: First E-mail contains 4 digits, second & third follows the same way, and forth for last 4 digit & exp date)

[PAYPAL] PAYMENT:

PayPal makes sending money as easy as sending email. Members can instantly and securely send money to anyone in the U.S. with an email address. PayPal is also available to people in 38 countries and growing more.

In addition to the U.S., PayPal is now available in the following countries:

NOTE: For the first time customers, or if the destination is Italy, France, Russia, any countries in South Africa and South America, we may only ship by registered delivery in order to apply "Seller's protection Policy" by Pyapal.

Please read and learn more about this payment at https://www.paypal.com

[Payments not available for purchase]

We don't accept payment by Japanese Yen Cash, Bank Transfer, Bank Check, Western Union, Postal Money Order.

TERMS AND CONDITIONS (STORE POLICY):


Official order

1. Rainbow ten will acknowledge E-mail that contains the following information in it, and being received at order@rainbowten.co.jp, as an official order:

a) Customer number (registered customer)
b) Name
c) Shipping address
d) Method of payment
e) Method of delivery
f) The items to be purchased

2. For the first time customer, Rainbow ten will issue the customer number when the first order is dispatched. Therefore, the first time customer can leave the "Customer Number" section in Blank, or "NEW" "First time".

3. If the method of delivery is not specified in the order, we will use:
a) Registered SAL for model kits including various materials & Publications
b) EMS/Registered Airmail for Radio Control items
c) EMS/Registered Airmail for N/HO trains.
d) EMS/Registered SAL/Airmail for any order of its value more than 18,000yen
If the size & weight is over the limit of SAL/AIR/SURFACE SP, Rainbow ten will select the cheapest shipping method excluding surface mail.

4. If the shipping address is not specified in the order, Rainbow ten will use the shipping address used in the most recent (previous) order.

5. If the method of the payment is not specified in the order, Rainbow ten will use the same method of payment used in the most recent (previous) order. This term also indicates that RAINBOW TEN will use the same card numbers as in the previous order if the new card or any update have not been informed in the order or in advance if the specified name of card is identical.

6. Rainbow ten offers an official order form. Rainbow ten will regard any E-mail received at order@rainbowten.co.jp with an official order form that is provided sufficient information to proceed with order, Rainbow ten will immediately process it.

7. E-mail received that includes sufficient information to be processed with order, also it obviously shows the customer's intention to place an official order, Rainbow ten will regard it as an official order & proceed with it. However, if the E-mail received at either E-mail address order@rainbowten.co.jp or info@rainbowten.co.jp with insufficient information for processing, Rainbow ten may cancel the order.

8. Card number is not necessary to be advised each time the customer place an order if there is no change. In that case the customer can leave the card number in blank, or "on file".

9. Rainbow ten will acknowledge the time of the completion of order on:
a) Reception of authorization (for credit card payment)
b) Reception of the payment (PAYPAL)
*The order completion is also regarded as the contract between RAINBOW TEN & the buyer has been landed on and fulfilled at the same time.

10. Miscalculation or typo will not be regarded as an offical documentation. These error will be corrected in the process and the correct calculation will be reflected to the actual payment.





Pre-order

1. Rainbow ten will take pre-orders for the future release items that are officially announced to come out soon by the manufacturers.

2. The scheduled price is subject to change in accordance with the manufacturers' convenience.

3. Rainbow Ten will not charge any money before the items on pre-order arrive.

4. Items on pre-order is basically scheduled to beshipped immediately upon release. If any other future release items are pre-ordered together, Raibow ten will consider the time difference betweeen the release date for the items and may combine/separate pre-order.

5. It's not possible to give an exact postage before the release of the item on pre-order. However Rainbow ten would ask the customer's kind cooperation to specify the delivery method in the pre-order.

6. Any personal/wholesale discount will not be applied additionally to the TAMIYA pre-order discount.

7. Pre-order can be combined with other existing items, but unable to combine with the future release items if the interval between each release due is more than a month.

8. Basically Pre-order is to be shipped immediately upon release.

9. If pre-ordered items are to be held by the customer's request, Rainbow Ten will hold the shipment until the end of the month in which the pre-ordered items are released. Held Pre-order is basically to be shipped every end of the month so that there may be some cases that rainbow Ten can not combine the items of which release date is scheduled in more than a month interval, or across the month.

10. Pre-ordered items can be shipped with the existing items.





Handling for small order

1. Rainbow ten will charge the following handling commission according to the amount of purchase in one order excluding shipping cost:

a) Sub total 2700yen or less : 300yen
b) Sub total 2899yen or less : 200yen
c) Sub total 2999yen or less : 100yen
e) Sub total 3000yen or more: 0yen

2. Handling commission can be erased if the customer placed an additional order that makes the sub total over 3000yen.

3. If the order is partially shipped & charged, handling commission will not be charged if the original order sub total amounted over 3000yen.

4. Once the order is dispatched from Rainbow ten and accepted by the postal office, the shipping cost will not be refunded in any cases, even if the shipment is retracted before loaded on the airplane/vessel.





VAT for substantial order

The order amounted to over 200,000yen in sub total is subject to 10% VAT. RAINBOW TEN will divide the charge into more than 2 separate payment in order to avoid VAT at our descretion.





Customer registration

Customer registration will be automatically done in the first time order.

However, there is a restrcition according to the destination/Shipping address:

1) If the billing address and shipping address not in the same country, you need a "verified paypal account" also update the shipping information you register at PAYPAL.

2) If the destination is Indonesia, we can not take credit card payment for the first order. Rainbow ten only accepts PAYPAL verified account payment from the first time customer in Indonesia (they can create paypal account via Singapore/Malaysia, and can verify it in Indonesia).





Delivery Option and responsibility

1. Rainbow ten offers delivery options stated herein, and will not take any risk/responsibility/refund for delivery loss by non-registered delivery under any circumstances.

2. Delivery method must be specified in the order by the customer. If there is no request about the method of shipping, Rainbow ten recognizes the buyer has gievn in the decision of what delivery options to be used to Rainbow ten.

3. Fedex is not available to South east Asia and Hong Kong, also any country in Africa due to repeated delivery fraud.

4. Rainbow ten may use more than 2 separate shipment if the shipping cost can be saved by the separate shipping.

5. Method of delivery can only be changed if the notification of changing delivery method is advised to Rainbow ten before the completion of order (conditional).

6. Any other delivery method except for the ones stated herein will not be used under any circumstances.

7. If the shipping value is amounted to more than 18,000yen, we might use registered delivery even when the buyer requests non-registered delivery.





Hold of shipping

1. Rainbow ten will hold the shipment (dispatch of order) under the following status:

a) Charge and hold
Rainbow ten process a part of order and charge for it, payment cleared and wait for the rest of the order. (i.e, Your order includes something not released yet (reservation). Rainbow ten process the items in stock and wait for the coming new items) [Maximum holding time is 90 days]

b) Non-charge and hold
Rainbow ten will hold processing order if some items are expected to arrive/be released soon. In this case Rainbow ten will hold processing order until all the items in order are in stock. However, if the release date for new items is delayed or the items on back order does not arrive, Rainbow ten will process the rest of the order [Maximun holding time is 7 days]

2. If any of Small packet delivery is selected (SAL SP, AIR SP, SURFACE SP), Rainbow ten has the right to ship the part of order if it fills up the box in weight or size limitation.

3. This hold of shipment is recognised to be arranged for saving shipping cost. Therefore, Rainbow ten has the right to ship the order if hold of shipping does not save shipping cost. (i.e, Your oder is requested to be shipped by SAL SP, and entire order is substantial so that it is expected to be shipped in more than 2 boxes. Some items in the order have not arrived but now the first one box is filled up. In that case Rainbow ten may ship the first box because there is no merit to hold it in terms of saving shipping cost)

4: If the Charge & Hold shipment is cancelled, whether it is a part of order or an entire order, the customer who canceled the order will lose the charge & hold arrangement and will only hold the shipment under the terms & conditions of the article 2 herein "non-charge and hold" thereafter.





Payment

1. Rainbow ten will accept credit card (VISA/MASTER/AMEX) and PAYPAL.

2. Rainbow ten will not accept Cash, International Money Order, Western Union, Bank TT and Postal Money order.

a) Credit card order will be charged when the order is completed and ready for dispatch.

b) If the payment is made by PAYPAL, Rainbow ten will send Money request to the buyer. The order will ship immediately upon the reception of the payment.





Disputes

1. Any legal dispute will be carried and treated accordingly to corresponding Japanese law/regulation.

2. Rainbow Ten will take legal action against card fraud, payment fraud and any other damages we are suffered by illegitimate activity/behaviour.





Cancelation

1. Rainbow ten will accept cancelation only before the order is dispatched.

2. Rainbow ten will send delivery notice after the dispatch of order. Reception of delivery notice by the buyer is regarded as order completion.

3. Cancelation after the order having beeen dispatch will be treated as merchandise returns/exchanges and is to be an object for return/exchange fee.





Non-delivery disclaimer against SAL/AIR/Surface shipping (non-registered delivery)

1. RAINBOW TEN, under any circumstances and conditions, will not take any responsible against non-delivery of order if it was shipped by non-registered delivery.

2. The term "non-delivery" includes lost, damage, pilferage, and other cases that are not done by RAINBOW TEN after dispatch of the order.

3. RAINBOW TEN will present any proof that RAINBOW TEN has surely shipped the order if requested by the customer. This proof includes the bill, invoice, dispatching note and other material that can proof that the non-delivery order was sure dispatched from RAINBOW TEN & received by the due postal office, in the light of the characteristics of these delivery methods that SAL small packet or AIR small packet can only be identified (or can not be identified) by the weight of the shipment.

4. RAINBOW TEN will suggest & recommend use of EMS delivery to any order(insurance included upto 20,000yen value). In spite of this, SAL/AIR/SURFACE delivery options are still available at customers' discretion but the buyer must understand these deliveries are not guaranteed/insured/refunded.





Delivery Risk Management

1. If the delivery is made by registered delivery and goes missing, or lost, following refund and compensation are expected:

a) SAL/AIR/SURFACE registered delivery
Maximum JPY6,000- can be refunded via Japan post, in accordance with declaration value (i.e. if you request low declaration, refund amont can not be more than that).

b) EMS
Maximum JPY20,000- can be refunded via Japan post, in accordance with declaration value (i.e. if you request low declaration, refund amont can not be more than that).





Responsibility for import tax


1) RAINBOW TEN will duly declare the shipping value accordingly to the retail price.

2) Although RAINBOW TEN will follow the request from buyers about declaration and shipping arrangement, RAINBOW TEN will take "NO" responsible for the tax/customs clearance fee/any other charges and fees outside Japan. RAINBOW TEN will respect and follow the law/regulation of the country of destination and will not take any illegal measures.





Items unavailable for export


1) Rainbow Ten will not ship any type of Flammable items, gas-charged sprays and cans, and any other items that are not permitted by the postal law/regulation of Japan.





Invoice

1) Invoice will be attached outside the shipment in clear plastic bag and taped on the side.

2) Invoice can be shipped separately from the shipment by airmail if it is convenient for the buyer. This separate invoice shipping requires additional airmail postage (+110yen-130yen depending on destination).

3) RAINBOW TEN is able to discard invoice and not enclose any chit/invoice/related shipping documentations only when the buyer requests and no-invoice import is allowed by the law/regulations of the country of destination.

4) Once "no bill" or "do not enclose any type of invoice" or similar request is placed by the customer, the invoice will be discarded by RAINBOW TEN.

5) Re-issuing invoice fee is 300yen for airmail delivery, 200yen for fax, 100yen for E-mail.





Responsibility for the Damage of the shipment on arrival


1) RAINBOW TEN will not guarantee, and will not take any responsible against damage of the shipment on arrival. RAINBOW TEN gives durable packing to the order that is generally recognized as packing, strong enough for international transit under the regular handling and treatment.

2)) RAINBOW TEN will not guarantee, and will not take any responsible against damage of "LEXAN" "POLY CARBONATED" "VACCUM" formed parts, also glass bottle/jar under any occasion.

3) RAINBOW TEN will not guarantee, and will not take any responsible against damage and leak of "liquid" material under any occasion.





Merchandise Returns/Exchanges

To return the items you must contact by E-mail within 7 days from the completion of the delivery. All returns must be new, unused accompanied by a copy of the invoice and in original packaging suitable for resale. No returns on publication products. There is minimum of 300yen or 10% restocking fee for returns whichever is greater and a 100yen fee for exchanges.





Web Site Contents

1)Rainbow ten believe the contents and specifications of this web site are correct. Rainbow ten Assume no liability for any errors in listing, specifications, part numbers, or model applications. Rainbow ten are not obligated to sell at listed prices if it is an error. Rainbow ten reserve the right to change specifications, product description, product quality, pricing and application at any time without further obligation.

2) Images/pictures of item are all permitted to use on our web site by manufacturers. However the copy rights are all reserved by each parties who own the right.

FAQ:

1. How much is the shipping cost to my country?


A: Shipping cost will be determined by the size & weight. There are several choices available. If you could submit E-mail to the inquiry address with the items you are thinking to buy, we will calculate estimate cost of shipping & other costs required for the order. (We currently working on the new web system where you can see the postage to each/all the items you put in the web cart)


2. What is the available choices for the shipping?

We have the following delivery choices:


A) SAL Small Packet (a.k.a. Economy Airmail)
average delivery time 2 - 6 weeks depending on the destination (No Insurance, No tracking info, No refund in case of non-delivery)
SAL delivery is the delivery as known as "economy airmail". This delivery exploits unbooked air cargo space for regular airmail. Therefore, delivery time is a bit slower and vary, compared to regular airmail, takes about 2 to 6 weeks. Sometimes this delivery employs surface mail when the air cargo space is expected unavailable for a certain time like Christmas busy gift season.
(This service is not available for Korea, Taiwan, Venezela, Burnei. For more details please ask)


A+) SAL Small Packet Registered
average delivery time 2 - 6 weeks depending on the destination(with tracking number, Insurance maximum 6,000yen)
The SAL delivery with registered tracking number, so that you can track it on Japan Post's web, also in case of non-delivery they will refund maximum 6,000yen in accordance with the shipping declaration value on the shipping label. *This is very reccommended delivery.


A') SAL Parcel Post (a.k.a. Economy Airmail)
average delivery time 2 - 6 weeks depending on the destination (with tracking number, No Insurance, No refund in case of non-delivery)
The SAL Parcel Post is the delivery for bulk and volume order. While the Small Packet SAL can ship only up to 2.0kg with dimentional size (L+W+H) less than 90cm, Parcel Post SAL can pack more in one box, while the rate is higher. For the most of countries we can pack max 30.0kg with dimentional size (L+ L+W+W+H) up to 275cm - 300cm depending on the destination. This delivery does not come with any insurance and refund policy but can be tracked on Japan Post's web. * We do not recomment this delivery to USA/Brazil/Indonesia due to smaller size regulation (L+L+W+W+H = less than 200cm), even multiple box shipping can not beat EMS one box shipping fee.


B) AIRMAIL Small Packet (a.k.a. Regular Airmail)
average delivery time 1 - 2 weeks depending on the destination (No Insurance, No tracking info, No refund in case of non-delivery)
AIR delivery is what we commonly know as "regular airmail". This delivery uses exclusively booked air cargo space so that the shipment will be loaded onto the airplane as soon as it arrives at the airport.


B+) AIRMAIL Small Packet Registered
average delivery time 1 - 2 weeks depending on the destination (with tracking number, Insurance maximum 6,000yen)
The AIRMAIL delivery with registered tracking number, so that you can track it on Japan Post's web, also in case of non-delivery they will refund maximum 6,000yen in accordance with the shipping declaration value on the shipping label.


B') AIRMAIL Parcel Post (a.k.a. Regular Airmail)
average delivery time 2 - 6 weeks depending on the destination (with tracking number, No Insurance, No refund in case of non-delivery)
We basically do not use this service, because the shipping fee is higher than EMS. This is because the AIRMAIL Parcel is quite conventional service which having been not renewed for quite long time, while Japan post started EMS aiming to replace it. We only use this delivery for the country to which both SAL and EMS are not available but the item can not be packed in small packet (ex. Bosnia and Herzegovina). This delivery can also be tracked on Japan Post's web.


C) EMS (a.k.a. International express mail)
average delivery time 3 - 5 days depending on the destination (With Tracking number and Insurance which covers maximum 20,000yen in accrodance with shipping declaration value on the shipping label)
EMS is the most reliable and fast delivery among the choices Japan post offers. This delivery is given the first priority in handling so that it will be loaded on the airplane in less than 48 hrs from dispatch. We would strongly recommend this delivery for the order with high declaration valuable or urgent need. Tracking information is available on Japan Post's web.


D) Surface Small Packet registered(We have stopped using non-registered Surface Small Packet as of January 2011)
average delivery time 2 - 6 months(with tracking number, Insurance maximum 6,000yen)
Surface delivery is what commomly called as "sea mail". Delivery is slow, approximate 2 month to 3 months, and sometimes longer, depending on the destination. However the delivery rate is the least expensive among the other choices. It has only two shipping weight band, either 1.0kg/770yen or 2.0kg/1080yen worldwide flat rate. We recommend this delivery for small but very heavy items, of which value is not so high. This delivery can also be tracked on Japan Post's web.


E) Fedex (International Economy)
average delivery time 3 to 5 days depending on the destination
With regard to the postage,you can choose either paid in advance (means RT charges Fedex postage when we ship) or you reserve the charge and pay it later directly to Fedex from your Fedex account. For the Fedex delivery fee, please ask us with your wish list so that we can calculate the exact rate. If you prefer recipient's reserved charge, please ask your local Fedex Agent for more details about it. They will tell you the approximate rate if you tell them the box size and weight. We can measure the expected shipping dimension and weight. This delivery is trackable on Fedex web site, also fully guaranteed and refundable in accordance with Fedex own policy.


3. How can we trust your shipping cost?

A: RAINBOW TEN will clearly announce that we do not gain any profit from shipping cost, regardless of the type. The shipping cost we charge to the customer is exactly the cost we pay to the due agencies. If we ask 300yen for shipping, we pay 300yen to the postal office and so on. Our personnel at the shipping section have a great knowledge how to save the postage. Shipping options & method, packing & other requirements require a comprehensive knowledge, as it varies a lot where the shipment is going considering the size & weight, shape & other. Please trust our personnel. They are quite experienced, know almost all the regulations at every country.


4. Sometimes your shipping quote & actual shipping cost is different. How could that be happening?

A: We calculate the shipping cost using actual items in inquiry when the items are in stock. However, to maximize speedy reply, we sometimes calculate the shipping cost by each items net weight + possible packing weight when some items in inquiry are out of stock. Therefore, when we have received the items & calculate the shipping, that may be different from our advised shipping cost. That is the reason we advise the shipping cost as "estimated". We try our best to calculate as precise shipping as possible in quote. For TAMIYA SEPARATE PARTS (SPRUE/RC SPECIAL PARTS) , especially the quantity is big, it is very difficult to calculate the shipping cost as we do not have them in stock until they are actually ordered. TAMIYA SEPARATE PARTS (SPRUE/RC SPECIAL PARTS) are delivered from TAMIYA only after we placed an official order with TAMIYA. Therefore, in some cases shipping quote for TAMIYA parts may employ our empirical guess. In consequences, regardless of our shipping quote, that is exact cost we pay to the postal agencies, exact shipping cost required for the order to be delivered to the destination.

5. Would there be any loss in separate shipping?

A: Actually if the items in the order are all in stock, and your shipment was split into two or more packages, that means we selected the best way to save the shipping cost. SAL/AIR SP (small package size delivery) is very reasonable method of shipping for the size & weight, but they have a limit either in size (dimensional total 90cm) & in weight (2.0kg). If the shipment goes over the limit, the shipment will be sent back or treated as Parcel (large size delivery) which costs more than EMS in most cases.
Another case is that if there is an item that is not in stock & the entire order is waiting for the item, we may regard the item as unavailable if a certain time is passed. In that case we would ask if the customer would like the item on back order. In that case shipping cost may be increased due to the separate shipping, however, the difference is only 80yen to 280yen in SAL delivery. Of course we respect the customer's choice whether to wait or ship, but if you wouldn't appreciate unnecessary waiting, please request us to ship "what we have for now & back order the rest". This can be very efficient in SAL delivery.

SAL, AIRMAIL, SURFACE have SP category (Small Packet). SP is the reasonable shipment that allows les than 2.0kg shipment and dimentional size total (H+W+T) less than 90cm (see below). This SP shipping is mainly used for our "Reasonable Way Not Surface" if the items can be packed in the size.

From the year 2003, Japan Post have updated their policy and they allow upto 5.0kg SP shipment only for "Printed Matters" that means books and magazines. This new deal works quite in the favor for heavy book orders. [Note: Canada post will not accept this 5.0kg shipment. They take only 2.0kg shipment as before]

7. What if my order is missing!?

A: We regret that even though the service of the postal agencies has shown a great improvement, there is still some non-delivery occured in our long business carrier, especially in SAL SP. As we have mentioned earlier in this section, SAL SP & AIR SP & SURFACE SP are not insured, treated just like a letter. If you go & ask the post man if your letter is trackable, the answer should be definitely "No". Therefore, if the shipment goes missing, we have no way to track the package if it was shipped by SAL/AIR/SURFACE SP. These deliveries also do not require reception signature of the recipient so that we also have no way to know if the shipment is received by a due recipient or a wong recipient. Due to all those reason, we are unable to guarantee the SAL/AIR/SURFACE SP. We would recognize the customer's selection of either of the SP delivery as a full responsibility of customer in case of missing. In spite of these terms & conditions, more than 60% of our existing customers are regularly using SP delivery and successfully receive the package without problem. EMS has no non-delivery in our past 10years business carrier. SAL/AIR/SURFACE P (big size delivery) can be insured with extra pay, however, those delivery costs more if insurance is attached compared with EMS that covers upto 20,000yen value insurance without any extra pay.