First you will need to Search or look for the items you would like to order. The link to Keyword search is located on the left strip window at the top page. You will also find items from the List. When you find an item that interests you, make sure you copy them to document type text file (word, note, outlook or other) and keep them for preparing order.

Tell us where you would like to ship your order in the order form, along with your registered billing address if the payment is done by credit card. If you are shipping an order to an address you don't usually use, please advise as such so that we will keep your file remains unchanged. Also double check the typo because in some cases even a slight incorrect spelling may result missing shipment.

Consider how quickly you would like to receive your order, and choose a shipping method. Keep in mind the following equation: (Availability) + (Shipping Time) = Total Delivery Time. If there is more than one item in your order, you will be given the following options:

Make one delivery when complete order is ready.
We will wait until we have all the items in your order before shipping any of them. For example, if you order one item already in stock and another temporaliry sold out or Pre-order, we will ship both items to you when the special order/Pre-order item becomes available. When this happens you will only be charged for one delivery. Please be noted the maximum order holding period is 30 days and also this 30 days is only applicable within the same month.

Deliver ordered items as they become available.
Each item you order will be shipped as it becomes available. Your delivery charges will increase but, to save you money, we will ship items as soon as we obtain them while not making any more deliveries than necessary.

Our communications are made by E-mail, and official order should be filled in the designated order form. Check the accuracy of all the information you provided and make any necessary adjustments. When you are ready, simply submit your order by E-mail. Once you place your order, we will send you a confirmation e-mail in return within 24 hours (business day). We will send you another e-mail when the order ships.

Our Inventory list shows what we have in stock as of 8:30 AM on business day. Some items may be sold out by chance if you check our list at later stage of the day or mid night in Japan time. If those items are regular items, we will get them within a couple of days. If not, we may contact you the delivery estimate by E-mail so that you can decide whether you will wait or cacel those items.

(Availability) + (Shipping Time) = Total Delivery Time

The following is a list of availability status:

• Regular : The items which are in stock now or regularly supplied 2 or 3 times a week. (i.e, Mr.Color paints, Tamiya, Bandai kits and other)
• Monthly Supply : The items which are supplied one a month or less (i.e, Finisher's paints, Aterier Infinite, Zitader)
• Unavailable: The item currently not available for ordering. If the items are found out unavailable, we will either remove it or contact you by E-mail depending on the status of the remaining part of your order.
• Special Order : The items we have never carried or been provided with any information. We must obtain this item directly from the publisher, label, or studio and can then ship it to you within 1 to 2 weeks of your order if they are available. These items are obtained directly from different suppliers. It is impossible for us to regularly check on the availability of each item, and so we must rely on the data provided by our suppliers. Please note that items occasionally go out of print or out of stock. We will notify you within 2 weeks if we have trouble obtaining an item.
• Limited : The items which are supplied only once and no future supplies so called one off (i.e, TAMIYA TRF415)

When you are Wondering about the status of an order, or want to change some part after you placed an order and it's still unshipped, please contact order section or Information desk.

If you are a new customer and haven't placed an order with us yet, you do not need to register or open an account with us first. You will create an account at the time you place your first order. Need more help ordering? Click here.

We have your personal information on our data base under the customer number of your own. The customer number enables us to locate your data on our file for the following information:

1) Your name
2) Your Shipping address/Billing Address
3) Your payment method (used in your latest order)
4) Your past transactions
5) Your E-mail address

Please be noted that this information will be updated each time you place a new order unless you request us to keep the old record. Although we can retrieve these infromation with your customer number, we'd recommend you provide the shipping address and the "name" of the payment method (not the credit card numbers) each time in order to avoid errors because in some cases you may have forgot you specified a different shipping address and it is still on file. As is the same, please make sure what payment method you used in your last order. If you used credit card in the past, and changed to paypal in your last order, your credit card number was deleted from our file already.

For the security reason, our data base is not connected to internet. This is the main reason we need you to fill out the official order form.

Among the delivery choices, only EMS has the tracking information on-lien. If you have a tracking number (provided in the delivery notice E-mail upon dispatch), log on to the Japan post page to track it on-line.


Please be sure to use EMS if you would like to track your shipment. We are unable to provide you with any kind of tracking information for SAL, AIRMAIL, SURFACE delivery. SAL P, AIRMAIL P, SURFACE P (parcel size) have CC...JP traking number, but it can only track the shipment within Japan. For SAL SP, AIRMAIL SP, Surface SP, we are unable to provide any information except for the date of dispatch. Learn more about our terms & conditions

If something is wrong with your order, we certainly want to help you. Please read the information below for more on how to proceed.

• Do you need to cancel or change an order? You can change details of an order, provided that it has not yet entered the shipping process. Contact Order section or Information Desk.
• Did you receive a damaged, defective, or incorrect item? Read our Terms & Cinditions.
• Are you missing an item? Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock, or in order to use the best of SP size shipment, we might have split your order into multiple shipments, which would be indicated in the delivery notice E-mail. If this is the case, rest assured you will not be charged any additional shipping costs beyond those you had originally authorized.

Rainbow ten international mail order accepts VISA, MASTER, AMEX credit cards and Paypal.
We are unable to accept Japanese Yen Cash, International Money Order, Postal Money Order, Bank Check, Bank Transfer, Western Union Money Transfer.
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We know that sometimes you need to receive certain items in your order more quickly than you receive others. In that case, please follow the below.

• Group items in stock to one order and place another order for the items you can wait. If you are trying to keep shipping costs down, we'll consolidate your items into the fewest shipments possible. Depending on the availability of the items you're purchasing, you might have to wait a bit longer for your order to ship, but you'll save money on shipping. In some cases we may choose to deliver a part of/entire orders as the items become available, even when you have chosen to receive one delivery when your complete order is ready. In such instances we will notify you.
• If you would like the items faster, to ship them as soon as possible (at additional cost). If you are ordering items with different availabilities, and don't let the slower items hold up the rest of your order (or would like to cancel the rest), please request in your order "cancel what are not in stock" or "send what are available for shipping within this week". We usually hold up your order without notice for 3 days to see if sold out items be arriving. However, with these extra message, we will make shipment immediately and ship on the same day.

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country--please contact your local customs office for further information. Additionally, when ordering from Rainbwo Ten, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Generally, customs forms for international packages will list the value of your order's contents by product type, but we use inclusive declaration unless specified:

[Examples]

• Unassembled plastic models, 480yen, Gift
• Toy Products, 1000yen, Gift
• Reduced size toy, 2000yen, Gift
• Printed matter, 480yen, Gift

Your privacy is important to us, and we know you care how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

If the order is a gift, the package is marked Gift (or requested to be declared as a Gift), but the value of the item is still stated on the customs form. 0 yen declaration is not possible even it's a gift.

Within 7 days of delivery of a shipment (except for printed matter), you may return any of the following items you purchased from Rainbow Ten for a partial refund (we'll also refund the shipping cost if the return is a result of our error):

• Any items in its original condition
• Any unopened items

We cannot accept returns of the following types of items:

• Useditems
• Opened items
• Items returned more than 7 days after delivery completion, regardless of reason
• Damaged items, regardless of reason
• Limited items
• Merchandise purchased on other than Rainbow Ten mail order
• TAMIYA & BANDAI parts

If you returned any used item or opened item, you will receive no refunds. Refer to Terms and Conditions for more information on charges associated with Mercahandise Returns/Exchanges.

Shipping charges and handling charges (including COD handling charges) will be refunded only if the return is a result of Rainbow Ten's error.

We don't accept returns for the reason of damage on items caused during transit. We don't accept returns with reason of damage on packing/box materials which irrevant in the content of the items.

When returning an item please indicate the reason for the return in the E-mail prior to the posting, to authorize it. Return shipping costs are the responsibility of the customer unless the return is the result of Rainbow Ten's error. Learn more about the terms & Conditions

From 1st Oct 2006, RT will reinforce countermasure against cancelation & unpaid orders. We unfortunately have to create a list of unfavorable customers and will terminate business relationship permanently if any of the below take place:

1) Paypal money request is canceled without specific reason.
2) Invalid card supplied and no further contact from customer after the notification E-mail.
3) Paypal payment is not cleared within 3 days, or not cleared within 12 days grace period which is agreed with Rainbow Ten and customer.
4) Any other unpaid order.

If any of those cases take place, we will terminate business relationship. We register the name, address and other information of those who caused these unpaid case, and will never respond and ship order to them permanently. Also we will advise their name & E-mail address, country of destination to any other mail order shops in Japan as a possible pranker.

Rainbow Ten will terminate business relationship if we judge any of the below listed situations causes problem to our regular procedure:

1) Humiliation or insult to our service
2) Repeated claim without specific reason
3) Repeated claim for missing delivery/item/parts
4) Any type of cheat, fraud
5) Violation of Terms & Conditions

Process: in case of 1) & 2) & 3), we will mark the buyer in gray, and maintain business relationship, however if any of the similar trouble happens again, we will terminate the business relationship in irrevocable basis. In case of 4) & 5), business termination will be done immediately.

Definition of terminate business relationshi: We register the name, address and other information of the customer and will never respond and ship order to them permanently. This business termination will never be retracted forever. Additionally, we will notify their name & E-mail address, country of destination to the other mail order shops in Japan as a possible pranker.